Serving Church Hill, TN & the Tri-Cities Mon–Fri 8–5 · Emergency service available (423) 357-1922
Custom Heating & Air Conditioning logo Heating & Air ConditioningChurch Hill, TN · Since 2001

When a house is at the right temperature and still uncomfortable, the cause is almost always humidity, filtration or something the ductwork is quietly drawing in.

We start with the ductwork, because it is the most commonly missed cause. Leaking return ducts in a crawlspace pull unfiltered crawlspace air — damp, dusty and occasionally worse — straight into the system and distribute it through the house. That air enters downstream of your filter, so a better filter cannot catch it.

Next is humidity, which swings both ways in this climate. Summer damp makes a cool house feel clammy and encourages mold; winter dryness irritates airways and cracks woodwork.

Then we look at filtration and ventilation: whether your filter is capturing what it should, and whether a tightly built house is getting enough fresh air.

Our job is to find the cause. If the answer is a ductwork repair rather than an air purifier, that is what we will recommend.

What that includes

  • Return ductwork checked first — often the real cause
  • Humidity measured, summer and winter
  • Filtration evaluated for airflow as well as capture
  • Ventilation assessed in tightly built homes
  • Carbon monoxide testing where fuel is burned
  • Recommendations based on your system, not a product list
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We will call you back to confirm a time. If it is urgent, call (423) 357-1922.

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Tell us what the system is doing and we will call you back to schedule. For a no-heat or no-cool emergency, please call us instead. It is the fastest way to reach us.

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We use these details only to answer your request, and we will not add you to a mailing list. Prefer to talk? Call (423) 357-1922, Monday to Friday 8–5.

Local service area

Kingsport at a glance

8 mi east of our shop
About 8 miles in a straight line from our shop at 119 E Main St, Church Hill.
County
Sullivan County, Tennessee
From our shop
Kingsport is a short drive down Highway 11W from our Church Hill shop. It is our largest service area, and we are there daily.
What we see here
We work on everything from the older homes around downtown and the Model City neighborhoods to newer construction out toward Colonial Heights, and Kingsport’s substantial commercial and light industrial base keeps our commercial and refrigeration crews busy.
Questions

About service in Kingsport

Do you cover Kingsport?

Yes. Kingsport is a short drive down Highway 11W from our Church Hill shop. It is our largest service area, and we are there daily.

Do you work on all brands?

Yes. We are a factory-authorized Carrier dealer and our technicians service all makes and models.

Is the estimate free?

Estimates on new equipment are free. We are not able to give estimates for diagnostics or repairs, because those need a technician on site.

We are glad to provide references, and we are always happy to talk through your heating and cooling needs personally. That has been our promise since 2001.

Custom Heating & Air Conditioning, LLCThe Custom Heating & Air family, Church Hill, Tennessee

Planning a project in Kingsport?

Estimates on new equipment are free. Call our shop to set one up.

(423) 357-1922
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