Serving Church Hill, TN & the Tri-Cities Mon–Fri 8–5 · Emergency service available (423) 357-1922
Custom Heating & Air Conditioning logo Heating & Air ConditioningChurch Hill, TN · Since 2001

Cooling equipment is graded by efficiency and by how precisely it can modulate. Both matter, but not equally for every house.

Single-stage equipment is either fully on or fully off. It is the cheapest to buy and perfectly adequate in a well-built, correctly ducted house. Two-stage runs at a lower output most of the time, which means longer, gentler cycles and noticeably better humidity control. Variable-speed modulates continuously and is the quietest and most comfortable, at a higher price.

The efficiency rating — SEER2 — tells you how much cooling you get per unit of electricity under standard conditions. Higher is better and costs more up front, so the right choice depends on how long you will own the house and how hard you run the system.

All of this depends on equipment that is the right size and ductwork that can carry the air, which is why we measure first.

At a glance
  • Sized by load calculation, not by matching the old unit
  • Two-stage and variable-speed where humidity is the main concern
  • Ductless options for additions and problem rooms
The range

What we install

Three tiers of central air, plus ductless for room-by-room cooling.

Comfort Air ConditionerComfort Series
Comfort series, tier 1 of 3 in the range.

Comfort Air Conditioner

Single-stage cooling. The dependable, straightforward choice.

Performance Air ConditionerPerformance Series
Performance series, tier 2 of 3 in the range.

Performance Air Conditioner

Higher efficiency with better humidity control through longer cycles.

Infinity Variable-Speed ACInfinity Series
Infinity series, tier 3 of 3 in the range.

Infinity Variable-Speed AC

Continuously modulating output. The quietest and most precise option.

Ductless Mini-SplitDuctless

Ductless Mini-Split

Room-by-room cooling with no ductwork at all.

Free estimates on new equipment. Financing available.

Get a quote
How to choose

Single-stage, two-stage or variable-speed?

Cooling equipment is graded by efficiency and by how precisely it can modulate. Here is how the three compare on modulation.

Single-stage

Comfort Series
How it runs
Fully on or fully off
Cycles
Full output, then off
Humidity
Adequate in a well-built, correctly ducted house
Choose it when
You want the dependable, straightforward choice

Two-stage

Performance Series
How it runs
A lower output most of the time
Cycles
Longer, gentler cycles
Humidity
Noticeably better control
Choose it when
Humidity is your main concern

Variable-speed

Infinity Series
How it runs
Modulates continuously
Cycles
Long, gentle cycles instead of starting and stopping at full output
Humidity
The best at holding it steady
Choose it when
The house feels clammy, or quiet matters most

Whichever you choose, we size it by load calculation and check the ductwork first.

What to look for

What matters when you choose

Right-sized by load calculation, not by matching the old unit
Matched indoor and outdoor units for the rated efficiency
Ductwork assessed before the equipment is quoted
Two-stage or variable-speed where humidity is the complaint
Ductless options for additions and problem rooms
Airflow measured and set at commissioning
The equipment matters less than how it is sized and installed, and that part is our responsibility.
Custom Heating & Air Conditioning, LLC Family owned in Church Hill since 2001 · Factory-authorized Carrier dealer
Free estimates on new equipment

What happens after you contact us

  1. Step 1

    Send the form or call

    Tell us what the system is doing and we will call you back to schedule.

  2. Step 2

    We measure first

    We run a load calculation and look at your ductwork before we quote any equipment.

  3. Step 3

    You get a free estimate

    Estimates on new equipment are free, and financing is available.

Common questions

What SEER2 rating should I buy?

It comes down to payback. Higher efficiency costs more up front and returns it over years of running. If you plan to stay twenty years, buying up usually makes sense. If you expect to sell in three, the extra cost will not come back.

Is variable-speed worth the money?

For humidity and quiet, yes — it runs long gentle cycles instead of blasting and stopping. For pure running cost, the gap is narrower. If your main complaint is that the house feels clammy, it is the right answer.

Prefer to call?

(423) 357-1922
Office hours
Monday to Friday, 8–5
Outside those hours
Emergency service is available — call the same number.
Where we go
Church Hill, Kingsport, Mount Carmel, Surgoinsville, Rogersville, Johnson City, Bristol, Greeneville, Morristown and across into Southwest Virginia. Full service area.
Where we are
119 E Main St, Church Hill, TN 37642
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We will call you back to confirm a time. If it is urgent, call (423) 357-1922.

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Tell us what the system is doing and we will call you back to schedule. For a no-heat or no-cool emergency, please call us instead. It is the fastest way to reach us.

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Talk to us about what suits your house

Free estimates on new equipment. We measure before we quote.

(423) 357-1922
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