Serving Church Hill, TN & the Tri-Cities Mon–Fri 8–5 · Emergency service available (423) 357-1922
Custom Heating & Air Conditioning logo Heating & Air ConditioningChurch Hill, TN · Since 2001
Heating

The right heating system here is not always the obvious one. Our winters are cold enough to expose an undersized heat pump and mild enough to make an oversized furnace wasteful.

Dual-fuel is often the right configuration for this region: a heat pump doing the work through the long mild stretches, with a gas furnace taking over in sustained cold. It costs more to install than either alone, and over a decade of East Tennessee winters it usually comes out ahead.

Where gas is not available, modern cold-climate heat pumps hold useful capacity far lower than the units people remember from twenty years ago. Where a furnace is right, we will size it to a load calculation instead of matching the nameplate on whatever is being torn out.

Every installation includes combustion testing and airflow commissioning, so we know the system is running as designed before we leave.

A warm home in an East Tennessee winter
  • Carrier factory-authorized dealer
  • NATE certified technicians
  • Better Business Bureau
What we cover

What we install

  • Gas, electric and propane furnaces
  • Heat pumps, including cold-climate models
  • Dual-fuel systems for the best of both
  • Geothermal ground-source options
  • Load-calculated sizing for your house
  • Combustion testing and airflow commissioning
  • Venting and gas piping brought up to code
  • Free estimate, financing with approved credit
At a glance

Choosing the system

Every installation includes combustion testing and airflow commissioning, so we know the system is running as designed before we leave.

Dual fuel
A heat pump through the long mild stretches, a gas furnace below your changeover point. Usually the right choice where gas is available.
Cold-climate heat pumps
They hold useful capacity well below freezing, a long way from the units people remember from twenty years ago.
Sizing
We size by load calculation. Our winters are cold enough to expose an undersized heat pump and mild enough to make an oversized furnace wasteful.
How long it should last
Fifteen to twenty years for a furnace with annual maintenance, somewhat less without. Heat pumps run year-round, so they sit at the shorter end.
How it works

How an installation works

  1. A free estimate

    Estimates on new equipment are free, and financing is available with approved credit.

  2. Sized by calculation

    We size the system with a load calculation for your house, rather than matching the nameplate on the old unit.

  3. Made to fit

    Where the new cabinet needs duct or plenum work, we fabricate it in our own shop.

  4. Tested and commissioned

    Every installation gets combustion testing and airflow commissioning before we leave.

We size each system to your house with a load calculation.
Custom Heating & Air Conditioning, LLC Family owned in Church Hill, Tennessee, since 2001
2001Serving since
100+Years combined experience
2,712Customer reviews
30+Towns covered
Common questions

Before you book

Heat pump or gas furnace?

Where you have natural gas, a dual-fuel system is usually the best long-run answer for this climate. Where you do not, a modern cold-climate heat pump beats electric strip heat by a wide margin. We will run the numbers for your house and your utility rates.

What is dual fuel?

A heat pump and a gas furnace sharing one set of ducts and one thermostat. The heat pump runs whenever it is the cheaper way to make heat; below a changeover point you set, the furnace takes over. You get heat pump efficiency in the shoulder months and furnace capacity in a cold snap.

How long should a new furnace last?

Fifteen to twenty years with annual maintenance, and somewhat less without. Heat pumps run year-round so they tend toward the shorter end. Installation quality and yearly service move that number more than the brand does.

Prefer to call?

(423) 357-1922
Office hours
Monday to Friday, 8–5
Outside those hours
Emergency service is available — call the same number.
Where we go
Church Hill, Kingsport, Mount Carmel, Surgoinsville, Rogersville, Johnson City, Bristol, Greeneville, Morristown and across into Southwest Virginia. Full service area.
Where we are
119 E Main St, Church Hill, TN 37642
Thank you — we have your request.
We will call you back to confirm a time. If it is urgent, call (423) 357-1922.

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Tell us what the system is doing and we will call you back to schedule. For a no-heat or no-cool emergency, please call us instead. It is the fastest way to reach us.

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Monday to Friday 8–5, with emergency service available outside those hours.

(423) 357-1922
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