Serving Church Hill, TN & the Tri-Cities Mon–Fri 8–5 · Emergency service available (423) 357-1922
Custom Heating & Air Conditioning logo Heating & Air ConditioningChurch Hill, TN · Since 2001

The best heating system for a house in East Tennessee depends mostly on what fuel is available at the meter and how cold your particular pocket of the valley gets.

Where natural gas is available, a high-efficiency condensing furnace is hard to beat for raw capacity on a cold night — and pairing it with a heat pump as a dual-fuel system gives you low-cost heat through the long mild stretches and full furnace output in sustained cold.

Where gas is not available, modern heat pumps have improved considerably since they earned their reputation. Cold-climate models hold useful output well below freezing, and they cost far less to run than electric strip heat, which makes them the usual answer for homes out in the county with no gas at the road.

Furnace efficiency is measured in AFUE — the percentage of fuel that becomes usable heat. An 80% unit sends a fifth of what you buy up the flue; a 96% condensing unit sends almost nothing.

At a glance
  • High-efficiency condensing gas furnaces
  • Cold-climate heat pumps where there is no gas
  • Dual fuel where it makes economic sense
The range

What we install

Gas furnaces, heat pumps and gas boilers.

Comfort Gas FurnaceComfort Series
Comfort series, tier 1 of 3 in the range.

Comfort Gas Furnace

Condensing gas heat at a sensible price point.

Performance Gas FurnacePerformance Series
Performance series, tier 2 of 3 in the range.

Performance Gas Furnace

Higher AFUE with staged output for steadier temperatures.

80% AFUE Gas FurnaceComfort 80
Comfort series, tier 1 of 3 in the range.

80% AFUE Gas Furnace

Non-condensing, for retrofits where venting suits it.

Comfort Heat PumpComfort Series
Comfort series, tier 1 of 3 in the range.

Comfort Heat Pump

Heating and cooling from one outdoor unit.

Performance Heat PumpPerformance Series
Performance series, tier 2 of 3 in the range.

Performance Heat Pump

Better cold-weather capacity and quieter operation.

Infinity Variable-Speed Heat PumpInfinity Series
Infinity series, tier 3 of 3 in the range.

Infinity Variable-Speed Heat Pump

Modulating output for the most consistent comfort.

Gas BoilersBoilers

Gas Boilers

Hydronic heat for radiator and baseboard systems.

How to choose

Start with the fuel you have

Whether natural gas reaches your road, and how the house is heated today, narrows the choice quickly.

What do you have at the house?

Natural gas at the road

A condensing furnace, or dual fuel

A condensing furnace is hard to beat for raw capacity on a cold night. Pair it with a heat pump and you also get low-cost heat through the long mild stretches.

Hybrid heat
No gas at the road

A cold-climate heat pump

It holds useful output well below freezing and costs far less to run than electric strip heat, which makes it the usual choice out in the county.

Heat pumps
Radiators or baseboard

A gas boiler

A boiler supplies hydronic heat to radiator and baseboard systems.

Where the gas you buy goes

80% AFUE furnaceNon-condensing. Vents through the existing chimney.

80% heats the house 20% up the flue

96% condensing furnaceVents through PVC and needs a condensate drain.

96% heats the house 4% up the flue

AFUE is the share of the fuel you buy that becomes heat in your house rather than going up the flue.

What to look for

What matters when you choose

Fuel type matched to what is available
Load-calculated sizing, not nameplate matching
Dual-fuel where it makes economic sense
Venting and gas piping brought up to code
Combustion tested on every installation
Temperature rise verified against specification
The equipment matters less than how it is sized and installed, and that part is our responsibility.
Custom Heating & Air Conditioning, LLC Family owned in Church Hill since 2001 · Factory-authorized Carrier dealer
Free estimates on new equipment

What happens after you contact us

  1. Step 1

    Send the form or call

    Tell us what the system is doing and we will call you back to schedule.

  2. Step 2

    We measure first

    We run a load calculation and look at your ductwork before we quote any equipment.

  3. Step 3

    You get a free estimate

    Estimates on new equipment are free, and financing is available.

Common questions

What is AFUE?

Annual Fuel Utilization Efficiency — the share of the fuel you buy that becomes heat in your house rather than going up the flue. An 80% furnace wastes a fifth; a 96% condensing furnace wastes almost nothing, at a higher purchase price and with different venting requirements.

Can I put a high-efficiency furnace in an old house?

Usually, but the venting changes. Condensing furnaces vent through PVC rather than the existing chimney, and they produce condensate that has to drain somewhere. Both are solvable; both need to be planned rather than discovered on installation day.

Prefer to call?

(423) 357-1922
Office hours
Monday to Friday, 8–5
Outside those hours
Emergency service is available — call the same number.
Where we go
Church Hill, Kingsport, Mount Carmel, Surgoinsville, Rogersville, Johnson City, Bristol, Greeneville, Morristown and across into Southwest Virginia. Full service area.
Where we are
119 E Main St, Church Hill, TN 37642
Thank you — we have your request.
We will call you back to confirm a time. If it is urgent, call (423) 357-1922.

Request Service

Tell us what the system is doing and we will call you back to schedule. For a no-heat or no-cool emergency, please call us instead. It is the fastest way to reach us.

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Talk to us about what suits your house

Free estimates on new equipment. We measure before we quote.

(423) 357-1922
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