Serving Church Hill, TN & the Tri-Cities Mon–Fri 8–5 · Emergency service available (423) 357-1922
Custom Heating & Air Conditioning logo Heating & Air ConditioningChurch Hill, TN · Since 2001

A thermostat upgrade is one of the least expensive ways to change how your system feels day to day, provided it is matched to the equipment behind it.

Wi-Fi and smart thermostats add scheduling, remote access and, on better models, useful reporting: run times, filter reminders and fault alerts. Being able to see from a phone that the house is at 48°F while you are away is worth the price on its own.

Compatibility is the part that is easy to get wrong. A basic smart thermostat works well on a simple single-stage system. Heat pumps need correct auxiliary and emergency heat configuration, dual-fuel needs a changeover strategy, and communicating variable-speed equipment generally requires its own manufacturer’s control — the thermostat is part of the system rather than an accessory to it.

At a glance
  • Scheduling and remote access
  • Matched to the equipment behind it
  • Set up and demonstrated before we leave
The range

What we install

Infinity System ControlInfinity
Infinity series, tier 3 of 3 in the range.

Infinity System Control

Required for communicating variable-speed systems.

Wi-Fi Smart ThermostatSmart

Wi-Fi Smart Thermostat

Scheduling and remote access.

Ecobee Smart ThermostatEcobee

Ecobee Smart Thermostat

Room sensors for uneven houses.

Ecobee PremiumEcobee

Ecobee Premium

Sensors, air quality monitoring and reporting.

How to choose

Which thermostat for which system?

Compatibility is the part that is easy to get wrong. Here is what each type of system needs.

  • A simple single-stage systemA basic smart thermostat works wellWe add a C wire if the system lacks one
  • A heat pumpAuxiliary and emergency heat set up correctlyA step that is often missed
  • Dual fuelA changeover strategyConfigured properly
  • Communicating variable-speed equipmentIts own manufacturer’s controlThe Infinity System Control
What to look for

What matters when you choose

Matched to your equipment, not just your Wi-Fi
Heat pump auxiliary heat staged correctly
Dual-fuel changeover configured properly
Room sensors where one room runs hot or cold
C wire supplied where the system lacks one
Set up and demonstrated before we leave
Every control we install is matched to the equipment behind it, set up, and demonstrated before we leave.
Custom Heating & Air Conditioning, LLC Family owned in Church Hill since 2001 · Factory-authorized Carrier dealer
Free estimates on new equipment

What happens after you contact us

  1. Step 1

    Send the form or call

    Tell us what the system is doing and we will call you back to schedule.

  2. Step 2

    We measure first

    We run a load calculation and look at your ductwork before we quote any equipment.

  3. Step 3

    You get a free estimate

    Estimates on new equipment are free, and financing is available.

Prefer to call?

(423) 357-1922
Office hours
Monday to Friday, 8–5
Outside those hours
Emergency service is available — call the same number.
Where we go
Church Hill, Kingsport, Mount Carmel, Surgoinsville, Rogersville, Johnson City, Bristol, Greeneville, Morristown and across into Southwest Virginia. Full service area.
Where we are
119 E Main St, Church Hill, TN 37642
Thank you — we have your request.
We will call you back to confirm a time. If it is urgent, call (423) 357-1922.

Request Service

Tell us what the system is doing and we will call you back to schedule. For a no-heat or no-cool emergency, please call us instead. It is the fastest way to reach us.

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We use these details only to answer your request, and we will not add you to a mailing list. Prefer to talk? Call (423) 357-1922, Monday to Friday 8–5.

Talk to us about what suits your house

Free estimates on new equipment. We measure before we quote.

(423) 357-1922
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