Serving Church Hill, TN & the Tri-Cities Mon–Fri 8–5 · Emergency service available (423) 357-1922
Custom Heating & Air Conditioning logo Heating & Air ConditioningChurch Hill, TN · Since 2001

A heat pump moves heat rather than making it, which is why it can deliver more energy into your house than it consumes in electricity.

In summer it works exactly like an air conditioner. In winter it runs in reverse, extracting heat from outdoor air — there is usable heat in air well below freezing — and moving it inside.

Older heat pumps lost capacity badly as it got cold and fell back on expensive electric strip heat. Modern cold-climate models hold far more of their output down to much lower temperatures, and pairing one with a gas furnace as a dual-fuel system removes the problem entirely.

At a glance
  • One outdoor unit that heats and cools
  • Usable heat in air well below freezing
  • Pairs with a gas furnace as dual fuel
The range

What we install

Comfort Heat PumpComfort
Comfort series, tier 1 of 3 in the range.

Comfort Heat Pump

Straightforward year-round comfort.

Performance Heat PumpPerformance
Performance series, tier 2 of 3 in the range.

Performance Heat Pump

Better cold-weather output, quieter.

Infinity Variable-Speed Heat PumpInfinity
Infinity series, tier 3 of 3 in the range.

Infinity Variable-Speed Heat Pump

Modulating output, most consistent comfort.

Ductless Heat PumpDuctless

Ductless Heat Pump

Room-by-room, no ductwork required.

How to choose

Which heat pump setup fits your house?

Is there natural gas at the road?

Yes, gas is available

Pair it with a gas furnace

A dual-fuel system lets the heat pump handle the mild stretches and the furnace take over in sustained cold, which removes the cold-weather problem entirely.

Hybrid heat
No gas at the road

A cold-climate heat pump

Modern cold-climate models hold far more of their output down to much lower temperatures, with auxiliary heat staged correctly.

One room or an addition

A ductless heat pump

It heats and cools room by room, with no ductwork required.

Ductless systems
What to look for

What matters when you choose

Cold-climate models with usable capacity in winter
Dual-fuel pairing where gas is available
Correct auxiliary heat staging — a common setup error
Twice-yearly maintenance because they run year-round
Defrost controls verified at commissioning
All makes and models serviced
The equipment matters less than how it is sized and installed, and that part is our responsibility.
Custom Heating & Air Conditioning, LLC Family owned in Church Hill since 2001 · Factory-authorized Carrier dealer
Free estimates on new equipment

What happens after you contact us

  1. Step 1

    Send the form or call

    Tell us what the system is doing and we will call you back to schedule.

  2. Step 2

    We measure first

    We run a load calculation and look at your ductwork before we quote any equipment.

  3. Step 3

    You get a free estimate

    Estimates on new equipment are free, and financing is available.

Prefer to call?

(423) 357-1922
Office hours
Monday to Friday, 8–5
Outside those hours
Emergency service is available — call the same number.
Where we go
Church Hill, Kingsport, Mount Carmel, Surgoinsville, Rogersville, Johnson City, Bristol, Greeneville, Morristown and across into Southwest Virginia. Full service area.
Where we are
119 E Main St, Church Hill, TN 37642
Thank you — we have your request.
We will call you back to confirm a time. If it is urgent, call (423) 357-1922.

Request Service

Tell us what the system is doing and we will call you back to schedule. For a no-heat or no-cool emergency, please call us instead. It is the fastest way to reach us.

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We use these details only to answer your request, and we will not add you to a mailing list. Prefer to talk? Call (423) 357-1922, Monday to Friday 8–5.

Talk to us about what suits your house

Free estimates on new equipment. We measure before we quote.

(423) 357-1922
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